1. Introduction
Welcome to the RLineConnect website (“Company”, “we”, “us”, “our”). We provide professional web services, AI chat integrations, and SEO for businesses. By accessing and using our website and by contracting our services, you agree to be bound by these Terms and Conditions (“Terms”, “Agreement”).
Please read these Terms carefully before accessing or using our website and services. If you do not agree with all of the Terms, you may not access the website or use our services.
2. Definitions
In these Terms and Conditions:
- “Client” means any person or entity that contracts RLineConnect services;
- “Services” means all services provided by RLineConnect, including but not limited to website creation, AI chat integration, SEO, and related services;
- “Project” means any work, task, or development carried out by RLineConnect for the Client under an agreement;
- “Website” refers to the website rlineconnect.com;
- “Content” means all materials, text, images, logos, graphics, interface, code, and other items on our website.
3. Acceptance of Terms
By accessing our website and/or contracting our services, you confirm that you have read, understood, and agree to these Terms. If you act on behalf of an organization or entity, you represent and warrant that you have authority to accept these Terms on that entity’s behalf.
We reserve the right to modify these Terms at any time. Changes take effect immediately upon posting the updated Terms on our website. Your continued use of the website or services after such changes constitutes your acceptance of the revised Terms.
4. Services & Agreements
4.1 Service Description
RLineConnect offers services related to web development, including custom website creation, AI chat integration, SEO optimization, and other related services. Specific service details will be set out in a separate contract or project proposal agreed between RLineConnect and the Client.
4.2 Contracting Services
Contracting RLineConnect services is done by written agreement, which may be a contract, a signed project proposal, or an accepted order. These documents will detail the services, financial terms, schedule, and other relevant aspects.
4.3 Changes to Services
Any change to the initial scope of services must be documented in writing and agreed by both parties. Changes may involve adjustments to price and schedule, which will be specified in a change document.
5. Payments & Pricing
5.1 Pricing
Pricing for our services is established in the project proposal or contract agreed with the Client. Unless otherwise specified, prices are expressed in Moldovan lei (MDL).
5.2 Payment Terms
Payment terms are set out in the contract or proposal. Generally, our terms include:
- 50% upfront before work begins;
- 50% upon completion and delivery, prior to launch;
- For ongoing services (e.g., maintenance or SEO), payments are monthly or as otherwise agreed.
5.3 Late Payments
Payments made after the agreed due dates may be subject to late fees as specified in the individual contract. We reserve the right to suspend services for overdue accounts.
6. Delivery & Timelines
RLineConnect will adhere to the delivery timelines agreed in the contract or project proposal. However, delays may occur due to:
- Late provision of materials, content, or feedback by the Client;
- Changes to project specifications requested by the Client;
- Unforeseen circumstances or force majeure events.
In case of delays, RLineConnect will promptly inform the Client and work to minimize impact on the overall project schedule.
7. Intellectual Property Rights
7.1 Ownership of Client Content
The Client retains rights to content and materials provided to RLineConnect for the project (text, images, logos, etc.). The Client warrants that they hold all necessary rights for such content and will hold RLineConnect harmless from any claims related to its use.
7.2 Ownership of Final Deliverables
Upon full payment, the Client receives full rights to the final deliverables, subject to the exceptions below.
7.3 RLineConnect Property
RLineConnect retains rights to:
- Code, scripts, and technical solutions developed previously and reused in the project;
- Methodologies, processes, and know-how used during development;
- Generic components that may be reused in other projects.
7.4 Portfolio & References
RLineConnect may include references to the project in its portfolio and promotional materials, unless otherwise agreed in writing.
8. Confidentiality
RLineConnect will keep confidential any Client information provided during the project. We will not disclose confidential information to third parties without prior consent, except where required to deliver the services or by law.
The confidentiality obligation does not apply to information that:
- Is or becomes public other than by breach of these Terms;
- Was known to RLineConnect before disclosure by the Client;
- Is lawfully disclosed by a third party without restriction; or
- Is independently developed by RLineConnect.
9. Limitation of Liability
RLineConnect shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including loss of profit, revenue, data, or use, suffered by the Client or any third party, whether foreseeable or not, even if advised of the possibility of such damages.
RLineConnect’s total liability for any claims relating to the services provided shall not exceed the amount paid by the Client for the services giving rise to the claim.
10. Warranty
RLineConnect warrants that services will be provided with reasonable skill and care in line with industry standards. We offer a 30-day warranty from final delivery to remedy defects or errors that are our responsibility.
This warranty does not cover:
- Changes made by the Client or third parties to delivered code or content;
- Issues caused by servers, hosting, or infrastructure not managed by RLineConnect;
- Compatibility with outdated browsers, devices, or operating systems;
- Integrations with third-party services that change their APIs or functionality after delivery.
11. Termination
Either party may terminate a service agreement in the event of a material breach by the other party that is not cured within 15 days after written notice.
Upon termination:
- The Client shall pay for all services provided up to the termination date;
- RLineConnect will return all Client-provided materials;
- RLineConnect will deliver to the Client any work-in-progress for which payment has been made.
12. Force Majeure
Neither party shall be liable for failure to perform due to circumstances reasonably beyond its control, including but not limited to: natural disasters, acts of terrorism, war, riots, strikes, pandemics, internet or telecom outages, or governmental actions.
The affected party will promptly notify the other and use reasonable efforts to minimize effects and resume performance as soon as possible.
13. Governing Law & Jurisdiction
These Terms, and any disputes or claims arising out of or in connection with them, shall be governed by and construed in accordance with the laws of the Republic of Moldova.
All disputes arising out of or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts of Chișinău, Republic of Moldova.
14. Miscellaneous
14.1 Entire Agreement
These Terms and any specific contracts between RLineConnect and the Client constitute the entire agreement between the parties with respect to their subject matter and supersede all prior communications and agreements, whether written or oral.
14.2 Severability
If any provision of these Terms is held invalid or unenforceable, the remaining provisions shall remain in full force and effect and shall be interpreted to best reflect the original intent of the parties.
14.3 Assignment
The Client may not assign or transfer its rights or obligations under these Terms without RLineConnect’s prior written consent.
14.4 Waiver
No waiver of any breach shall be deemed a waiver of any other breach or of the same breach at a later time.
15. Contact Us
If you have questions about these Terms & Conditions, please contact us:
- Email: [email protected]
- WhatsApp: +44 7405 451697
- Address: London, Farringdon
Last updated: 6 September 2025